Frequently Asked Questions
Orders and Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Stocked items (socks, bracelets, hats, coin purses): Orders are processed and shipped within 1–3 business days. Delivery typically takes 3–7 business days after that.
Print on demand items (Hive Crew Neck, Hive Tee, Hive Snapback): These are made just for you after you order. Please allow 2–5 business days for production, plus 3–7 business days for shipping. Total delivery time is typically 7–12 business days.
Where do you ship?
Where do you ship?
We currently ship within the United States only. International shipping is coming soon!
How will my order be shipped?
How will my order be shipped?
We ship via UPS and/or our print-on-demand partner's preferred carrier. You'll receive a tracking number via email once your order ships.
Can I change or cancel my order?
Can I change or cancel my order?
We can only make changes or cancellations within 24 hours of placing your order. Email us at hi@shopdopamine.com as soon as possible and we'll do our best.
Return Policy
What's your return policy?
What's your return policy?
It depends on the item:
Socks: All sock sales are final for hygiene reasons. No returns or exchanges.
Print on demand items: All sales are final. Each item is made to order specifically for you.
Everything else (bracelets, hats, coin purses): We accept returns within 30 days of delivery. Items must be unworn, unused, and in original condition with tags attached. Customer is responsible for return shipping costs.
How do I start a return?
How do I start a return?
Email hi@shopdopamine.com with your order number and reason for return. We'll send you instructions from there.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
We've got you. Contact us within 7 days of delivery at hi@shopdopamine.com with a photo and your order number. We'll make it right with a replacement or refund, no hassle.
Common Questions
Are all your products made to order?
Are all your products made to order?
Not all of them! Socks, bracelets, hats, and coin purses are stocked and ready to ship. Our Hive collection items are made to order through our print-on-demand partner, which is why they take a little longer.
Who is behind The Dopamine Shop?
Who is behind The Dopamine Shop?
Hi, I'm Amanda: therapist, mental health advocate, and the person who got tired of wellness stuff being ugly and inaccessible. I built this shop because I wanted coping skills you could actually wear. Cute things that open conversations. Real stuff for real people. That's the whole mission. Welcome. 👋
Do you offer wholesale or bulk orders?
Do you offer wholesale or bulk orders?
Not officially yet, but if you're interested in carrying The Dopamine Shop in your store or ordering in bulk for an event, we're always open to the conversation. Email us at hi@shopdopamine.com and let's talk.
Do you restock sold out items?
Do you restock sold out items?
We do our best to restock fan favorites! Sign up for restock notifications on the product page or follow us on social to be the first to know when something comes back.
Still have a question?
Still have a question?
We got you. Email us at hi@shopdopamine.com and we'll get back to you within 1–2 business days. No question is too small, ask away.